Frequently Asked Questions about SafeRide Standard & Deluxe Programs
Below are all the specifics on how to use your member benefits and how to receive
fulfillment and reimbursement according to program policies. This information will
be made available for you to print out for your records after you complete the sign-up
Click on the category that best describes the area where you have questions.
EMERGENCY ROADSIDE ASSISTANCE
Emergency Roadside Assistance is available on a “sign & drive” basis throughout
the United States, Mexico, and Canada, 24 hours a day, 365 days a year. For prompt
service, simply call the appropriate number listed below for any of these benefits:
Towing, Jump Starts, Tire Changes
(with your inflated spare), Vehicle Fluid Delivery (cost of fluids
extra), Lockout Assistance (cost of key cutting /replacement extra),
Concierge Service (emergency phone call support & assistance).
“Sign & drive” provided benefits mean you incur no out-of-pocket expense - up
to a maximum benefit of $100* per incident. Service fees exceeding this maximum
benefit are the responsibility of the Member. *A member can only use this benefit
a maximum of three (3) uses per 12 months. *RV and Motor home Towing benefits are
a maximum of $350 per incident, all other roadside benefits are at a maximum of
Key Recovery/Replacement Definitions (Deluxe
Member, Customer, or You means the named person(s) to which this
contract was issued.
We, Company means the SafeRide Motor Club and its affiliates administering
Covered Repair Cost means the customary parts and labor costs required
to complete the repair or replacement of the covered key/remote, which in no case
shall exceed the manufacturer’s suggested retail for a replacement key/remote. We
reserve the right to use “like kind and quality” replacements for lost or damaged
Covered Key/Remote means one of the keys/remotes provided to you
at the time of vehicle’s original delivery.
Key Replacement Benefit (Deluxe Coverage ONLY)
In the event a covered vehicle key is lost, stolen, or destroyed, you are eligible
for reimbursement from the company for one (1) replacement key and remote (if remote
is also lost, stolen or destroyed) up to, but not to exceed, $500.00. During the
term of this contract there is a maximum of (1) one use per any given 12 months.
Prior authorization is required for key replacement.
1. Any replacement key made without the Plan Administrator’s prior authorization.
2. Any cost or key replacement for which the manufacturer has announced its responsibility
through any means,
including public recalls or factory service bulletins.
3. Any replacement cost covered by a repairer’s / supplier’s guarantee or warranty.
4. Any key replacement for a vehicle not listed on the registration page of this
5. Any consequential damages or loss, whether direct or otherwise, resulting from
the failure or loss of a covered vehicle key.
6. Any key replacement occurring outside the United States or Canada.
Claims Procedure (Deluxe Coverage ONLY)
Call for prior authorization and to initiate the claims
process. If you are within 50 miles of original selling dealership
please return to dealer for key/remote replacement process.
1. Customer or original dealer must pay for key/remote replacement at a servicing
dealership or qualified key replacement facility.
2. Secure “paid” invoice with pre-printed facility information and mail to the address
3. Mail invoice and copy of your motor club registration page within 30 days of
Key Replacement, 4287 Beltline Road #238, Addison, TX 75001. Emergency Replacement
- If a key must be replaced when our claims office is closed and prior authorization
for the replacement cannot be obtained; the Member should proceed with the claim
procedure listed above and contact us for reimbursement consideration instructions
on the next business day.
You will be emailed your fulfillment materials at the close of the sign up and payment segment of the process. One email will be your confirmation of payment. A second email will contain valuable information about your account, membership cards (2), and a contract for your program.
If for some reason you do not receive these documents: 1) Check your junk mail to be certain it did not go to it. 2) Be certain you used your personal email address during the sign up process. A business or company email address may not work because of internet security features.
If you did not receive your materials, call our customer service number at 855-406-6184. We will send you a new copy promptly.
Customer Services are available to answer your call, Monday through Friday, 8:00 AM to 5:00 PM CST.
Custom Domestic Trip Routing Service
The Motor Club will, upon request, furnish Members with information, maps, trip
itineraries, and courtesy redirection assistance for domestic air travel or rail
reservations, Motor Club discounted hotel reservations and discounted automobile
rental services. Ten (10) business days advanced notice required for customized
Members take advantage of savings when making reservations at the following hotels
across the country.
Members are eligible to receive savings when renting vehicles from the following
national rental car companies.
ENTERTAINMENT - THEME PARKS
Members are eligible to receive daily discounts when visiting the following attractions
and theme parks:
For any U.S. Six Flags Location - www.sixflags.com - Discount Code = SRMC
For Sea World, Busch Gardens, Adventure Island, Water Country USA, Sesame Street
theme park - visit www.shamuclub.com
*Discount codes for hotel, rent-a-car, and entertainment are subject to change.
Contact Customer Service for assistance.
In the event, the Member and Motor Club disagree on the amount of a covered loss
or whether coverage is provided for under this Membership, each party may agree
to submit the dispute to voluntary and non-binding arbitration. Each party further
agrees to share equally in the cost of arbitration and either party may demand a
CANCELLATION AND TRANSFER
This Motor Club Membership may be cancelled by the Motor Club upon mailing the named
Member at the address of record, a written notice stating the time, not less than
ten (10) business days thereafter, that such cancellation shall be effective based
- Failure to pay a Membership fee when due or on grounds stated in this Membership.
- Material misrepresentation.
- Substantial breaches of contractual duties, conditions, or warranties.
- Substantial change in the task assumed, except to the extent that Motor Club should
reasonably have foreseen the change or contemplated the risk in writing this Membership.
If for some reason your application for membership in the program is rejected, you will be issued a letter to explain the reason for rejection and a refund between 10 and 16 days from the date of application application review.
The named Member may cancel the Motor Club Membership by surrender hereof or by
mailing to Motor Club address below a written notice signed by the Member. The member
will receive a pro-rata refund of their Membership fees calculated on a monthly
basis without any deductions. This Membership may be transferred to another vehicle
for a $30.00 fee with a 30-day transfer waiting period. The Member must call SafeRide
Motor Club to obtain a transfer form..
Customer Service and Contact
All Motor Club benefits are offered through SafeRide Motor Club, Inc. You have the
right to file a complaint by submitting a written complaint to our Customer Care
Department at 4287 Beltline Road, #238, Addison, TX 75001 or by contacting a representative.
Benefits are available throughout the United States of America, Canada and Mexico.
This is a motor club service contract and does not comply with any financial responsibility
law. Benefits and services provided by
SafeRide Motor Club, Inc.
State Specific Amendments:
In Maryland, benefits are available to the member.
In New Mexico, if services are not available through the Motor Club, a cash equivalent
reimbursement will be paid to the member.
A member can only use Emergency Roadside Assistance benefit a maximum of three (3)
uses per 12 months, up to a maximum benefit of $100 per incident.
In Utah there is no time limit for residents to mail a copy of your motor club registration
page and the paid invoice with pre-printed facility information of their Key Replacement
In Utah, cancellation for failure to pay your membership dues or during the first
60 days shall be effective ten days after delivery or first-class mailing of a written
notice to the member. For all other reasons, cancellation is effective 30 days after
the delivery of first-class mailing of a written notice to the member. First-class
mailing means that delivery is assumed to occur three days after the notice is mailed.
If a notice of cancellation or nonrenewal does not state with reasonable precision
the facts on which our decision is based, you have the legal right to make a written
inquiry regarding the reason for the cancellation or non-renewal. We shall send
by first-class mail or deliver that information within ten working days after receipt
of a written request by the member. Your benefits will end on the date you are no
longer a member in accordance with the time frames above. Such termination will
not affect your right to payment for a claim arising before the date of termination.
In Wisconsin, a notice of cancellation or nonrenewal shall state with reasonable
precision the facts on which our decision to cancel or nonrenew is based.
Under Wisconsin law, your Membership contract is considered an insurance policy.
Further, after the first 60 days and prior to the expiration of the agreed term
(or one year from the effective date of Membership, whichever occurs first) your
Membership may not be canceled by us except: 1) for failure to pay the Membership
fee; 2) in the event of material misrepresentation by you; 3) in the event of a
substantial change in the risk assumed reasonably unforeseen by us; or 4) for a
breach of contractual duties, conditions or warranties by you. No cancellation will
become effective until at least 10 days after the first-class mailing or delivery
of a written notice to you. Additionally, you have the right, subject to the cancellation
provisions above, to have your Membership renewed on terms no less favorable than
those offered to other similar Members by us, unless at least 60 days prior to the
date of expiration of Membership, you are provided with a notice of our intention
not to renew the Membership beyond the agreed expiration date. A notice of cancellation
or nonrenewal shall state with reasonable precision the facts on which our decision
to cancel or nonrenewal is based.
Problems With Insurance? Be advised, if you are having problems with your insurance
company or agent, do not hesitate to contact the insurance company or agent to resolve
your problem. You can also contact the Office of the Commissioner of Insurance,
a state agency that enforces Wisconsin’s insurance laws, and file a complaint. You
can contact the Office of the Commissioner of Insurance by writing to: Office of
the Commissioner of Insurance Complaints Department, P.O. Box 7873, Madison, WI
53707-7873. Or you can call
800-236-8517 outside of Madison or 608-266-0103 in
Madison, and request a complaint form.