Frequently Asked Questions about SafeRide Standard & Deluxe Programs

Member, Customer, or You means the named person(s) to which this contract was issued.
We, Company means the SafeRide Motor Club and its affiliates administering these services.
Covered Repair Cost means the customary parts and labor costs required to complete the repair or replacement of the covered key/remote, which in no case shall exceed the manufacturer’s suggested retail for a replacement key/remote. We reserve the right to use “like kind and quality” replacements for lost or damaged keys/remotes.
Covered Key/Remote means one of the keys/remotes provided to you at the time of vehicle’s original delivery.

Key Replacement Benefit (Deluxe Coverage ONLY)
In the event a covered vehicle key is lost, stolen, or destroyed, you are eligible for reimbursement from the company for one (1) replacement key and remote (if remote is also lost, stolen or destroyed) up to, but not to exceed, $500.00. During the term of this contract there is a maximum of (1) one use per any given 12 months. Prior authorization is required for key replacement.

1. Any replacement key made without the Plan Administrator’s prior authorization.
2. Any cost or key replacement for which the manufacturer has announced its responsibility through any means,
including public recalls or factory service bulletins.
3. Any replacement cost covered by a repairer’s / supplier’s guarantee or warranty.
4. Any key replacement for a vehicle not listed on the registration page of this membership.
5. Any consequential damages or loss, whether direct or otherwise, resulting from the failure or loss of a covered vehicle key.
6. Any key replacement occurring outside the United States or Canada.

Claims Procedure (Deluxe Coverage ONLY)
Call for prior authorization and to initiate the claims process. If you are within 50 miles of original selling dealership please return to dealer for key/remote replacement process.

1. Customer or original dealer must pay for key/remote replacement at a servicing dealership or qualified key replacement facility.
2. Secure “paid” invoice with pre-printed facility information and mail to the address below.
3. Mail invoice and copy of your motor club registration page within 30 days of incident to:
Key Replacement, 4287 Beltline Road #238, Addison, TX 75001. Emergency Replacement - If a key must be replaced when our claims office is closed and prior authorization for the replacement cannot be obtained; the Member should proceed with the claim procedure listed above and contact us for reimbursement consideration instructions on the next business day.

If for some reason you do not receive these documents: 1) Check your junk mail to be certain it did not go to it. 2) Be certain you used your personal email address during the sign up process. A business or company email address may not work because of internet security features.

If you did not receive your materials, call our customer service number at 855-406-6184. We will send you a new copy promptly.

Customer Services are available to answer your call, Monday through Friday, 8:00 AM to 5:00 PM CST.

ENTERTAINMENT - THEME PARKS
Members are eligible to receive daily discounts when visiting the following attractions and theme parks:
For any U.S. Six Flags Location - www.sixflags.com - Discount Code = SRMC
For Sea World, Busch Gardens, Adventure Island, Water Country USA, Sesame Street theme park - visit www.shamuclub.com
*Discount codes for hotel, rent-a-car, and entertainment are subject to change. Contact Customer Service for assistance.

Arbitration
In the event, the Member and Motor Club disagree on the amount of a covered loss or whether coverage is provided for under this Membership, each party may agree to submit the dispute to voluntary and non-binding arbitration. Each party further agrees to share equally in the cost of arbitration and either party may demand a three-member-arbitration panel.

CANCELLATION AND TRANSFER
This Motor Club Membership may be cancelled by the Motor Club upon mailing the named Member at the address of record, a written notice stating the time, not less than ten (10) business days thereafter, that such cancellation shall be effective based on:

1. Failure to pay a Membership fee when due or on grounds stated in this Membership.
2. Material misrepresentation.
3. Substantial breaches of contractual duties, conditions, or warranties.
4. Substantial change in the task assumed, except to the extent that Motor Club should reasonably have foreseen the change or contemplated the risk in writing this Membership.

The named Member may cancel the Motor Club Membership by surrender hereof or by mailing to Motor Club address below a written notice signed by the Member. The member will receive a pro-rata refund of their Membership fees calculated on a monthly basis without any deductions. This Membership may be transferred to another vehicle for a $30.00 fee with a 30-day transfer waiting period. The Member must call SafeRide Motor Club to obtain a transfer form..

New Mexico
In New Mexico, if services are not available through the Motor Club, a cash equivalent reimbursement will be paid to the member.

Texas
A member can only use Emergency Roadside Assistance benefit a maximum of three (3) uses per 12 months, up to a maximum benefit of $100 per incident.

Utah
In Utah there is no time limit for residents to mail a copy of your motor club registration page and the paid invoice with pre-printed facility information of their Key Replacement incident.

In Utah, cancellation for failure to pay your membership dues or during the first 60 days shall be effective ten days after delivery or first-class mailing of a written notice to the member. For all other reasons, cancellation is effective 30 days after the delivery of first-class mailing of a written notice to the member. First-class mailing means that delivery is assumed to occur three days after the notice is mailed. If a notice of cancellation or nonrenewal does not state with reasonable precision the facts on which our decision is based, you have the legal right to make a written inquiry regarding the reason for the cancellation or non-renewal. We shall send by first-class mail or deliver that information within ten working days after receipt of a written request by the member. Your benefits will end on the date you are no longer a member in accordance with the time frames above. Such termination will not affect your right to payment for a claim arising before the date of termination.

Wisconsin
In Wisconsin, a notice of cancellation or nonrenewal shall state with reasonable precision the facts on which our decision to cancel or nonrenew is based.

Under Wisconsin law, your Membership contract is considered an insurance policy. Further, after the first 60 days and prior to the expiration of the agreed term (or one year from the effective date of Membership, whichever occurs first) your Membership may not be canceled by us except: 1) for failure to pay the Membership fee; 2) in the event of material misrepresentation by you; 3) in the event of a substantial change in the risk assumed reasonably unforeseen by us; or 4) for a breach of contractual duties, conditions or warranties by you. No cancellation will become effective until at least 10 days after the first-class mailing or delivery of a written notice to you. Additionally, you have the right, subject to the cancellation provisions above, to have your Membership renewed on terms no less favorable than those offered to other similar Members by us, unless at least 60 days prior to the date of expiration of Membership, you are provided with a notice of our intention not to renew the Membership beyond the agreed expiration date. A notice of cancellation or nonrenewal shall state with reasonable precision the facts on which our decision to cancel or nonrenewal is based.